fast deployment so are probably primarily a g. They stipulate that the loft must be boarded so that at no point are you any closer to 2m from the edge of a board. You can power cycle the modem in two ways. Openreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. cutting out the router entirely), although it’s unwise to cut out the protection and network management benefits afforded by a router and this also requires a bit more knowledge to achieve. In the case of new build each 30 premises passed share 2. uk. Choose a topic. Repair appointment: 07701407771. Message 1 of 10. Hi everyone. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. 2Gbps and 1. TV. Use the pictures below to work out which one you have, then follow the instructions. (3,659 Views)Step 1: Check your Hub. Re: FTTP PON light is flashing on my ONT modem, what is wrong? Yes , you are correct, if it were not through to the headend, the LOS light would be lit , the flashing PON does indeed signify the physical connection is made , I should really read the post more carefully 😳. OK - thanks everyone for your replies. But this is about to stop. It is common for some problems to be reported throughout the day. ClixRapidix. However you do not need to be a BT customer to be using its network of cables. This is a small network termination point. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. Link the handset - press OK on your phone and follow the on-screen steps. That spans the globe new favorite in Madison are similar to red are rose and. 168. Seems like either plug or box itself is the issue. OP Joined 31 Jul 2004 Posts 13,490 Location Surrey. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. Re: Openreach has no connection. 09 Mar 2023 01:38 PM. So even if you already have an ONT from Openreach, then those who order one of these faster tiers will require another engineer visit to put the new. BT outages reported in the last 24 hours. Call us for sales enquiries about. If your provider needs to send an engineer then they should tell you in advance if they charge for such visits. Re: OpenReach white box shows Fault light and getting Wifi issues. I don't have the documentation to hand, but IIRC the ONT requres something like 7. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. Openreach installs their new small ONT modem (no. BT says the hub had a fault which took out the ONT but I doubt. Soldato. Post 5 of 5 13 Views. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area. Click on your model of Hub to find out what the lights mean. While the provision of internal wiring beyond the Openreach ONT is the responsibility ofThe PON light is constantly flashing green on the ONT modem and I am waiting for an Openreach engineer to fix the problem. Welcome to. Waited 30 seconds and replugged but stil the LOS light is lit red. Openreach Northern Ireland Annual Review 2020/2021 2 Openreach Northern Ireland Annual Review 2020/2021 3 4-5 A message from our Director, Garret Kavanagh 6-7 The Year in Numbers. The only way to have Digital Voice is to connect the BT hub directly to the ONT and any other devices to the hub. Hayth said: I'm on Aquiss (so openreach ONT) - want to troubleshoot and check if my router's the issue in my network and wanted to test a direct connection between my computer and the ONT. Broadband & phone. Openreach came and installed an ONT FTTP box to the property. 16 per annum. Internal Work at defined ONT and Communications Provider router position • Fit the electrical socket to the wall. Line reset back up to. Learn more about calling features and security as well as getting support with any issues. This is a GPON device, and can support speeds up to 1Gb/s. At present Openreach is on the long journey. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. I asked a similar question a while back. POWER. The three lights on the Openreach Nokia ONT are solid green. When installing an ONT device, it usually needs to be plugged into a Ground Fault Circuit Interrupter (or GFCI) electrical outlet (those outlets with the test and reset buttons). If you’ve got another broadband router, try connecting that. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. Live chat with us to report a fault: Monday-Friday 08:00-18:00 Call us to report a fault: 0800 800 154 Available 24/7. If you're moving home. Zarjaz you were right. Fibre optic link is not Live, or there's an issue between your property and the BT exchange. It may look like one of these. They replaced my FTTC copper wire overhead cable from house to telegraph pole. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. I pushed Sky to contact. 00 ex VAT a month | 60 months | no connection fee | T&Cs apply. Since then this. Report post. Your ONT is connecting. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. Openreach ( BT) has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. Unplug your existing. PORT1-PORT4 All lights on Ethernet connection is normal between Openreach fibre modem and hub (Port 1 is where engineer will install). No I haven't. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. (ezbend) is run in a continuous fault-free length to the alternative position. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. OP, Since Openreach's customers are NOT the general public, then I'm not sure you could complain against them - your complaints would have to be directed against your ISP (BT) who are customers of Openreach. - RJ45 cable going from the white Openreach ONT box to your Sky router. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. Ultrafast Fibre-to-the-Premises (FTTP) is the ultimate broadband technology in terms of reliability and performance (e. Here’s a handy guide to what the lights mean. Re: BT FTTP and ONT modem problem. The board of directors names can be found here Our. 5 amp) passthrough lead. Or you can call Crimestoppers on 0800 555 111. It is common for some problems to be reported throughout the day. Re: Red Fault Light following Power Cut. Caporegime. That's the output power lead, remove it and power the. Just type your postcode into our fibre checker and choose your address to find out. 5 watts. Plusnet Menu Broadband Fibre broadband & phone. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. Phone still ok. Is your property a new build or is it a property that has had a fibre network overlaid on top of an existing copper network ? Generally, the PON light flashing means that the light from the OLT ( the headend ) is present, but the ONT isn’t being authenticated, this could be various things but if you are being told it’s a network distribution, that implies that faulty equipment has been. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. I’m now looking through the various providers who can use the openreach wholesale fitted line and ONT. Fibre Voice Access. The ONT enables you to get our fibre. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. The following table excludes some of the more expensive business focused providers (e. This explains why it was, and still is, known to many as 'BT Openreach'. If you're having problems with your broadband, it's a good idea to check that your equipment is set up correctly. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT. If you do a search for "OpenReach Sin506" you'll find the technical specifications for OR FTTP. have a problem with your service, such as a fault or slow broadband speeds have a query about an engineer visit want to order phone or broadband, or upgrade to Ultrafast Full. Their job is to keep your Openreach modem working if there's a power cut. 3) Some people reporting the fault say it is due to a wrong authentication timeout setting, and can be fixed in configuration. You would need to use VLAN=911 on. Openreach delivers 1 Gbps and will soon provide 2. Section 2: Create the PPPoE connection. 3 May 2022 at 19:48 #16 Caged. This should be within 1 metre of the ONT. Is it possible to replace the Eero as it's just a router with something running openwrt? Or will I have to have the ONT + Eero + openwrt router? Was thinking of the new R5S as there's no rpi4 available. It’s not very common to provision FTTP using an SFP-style ONT module. * High reliability. While the provision of internal wiring beyond the Openreach ONT is the responsibility of able to mount either ONT option. uk. that ties in with what IDNet say about a SFI appointment: If an engineer attends the exchange and identifies a fault he/she may not attend the premises and no charge will be applied. We're rolling out Ultrafast Full Fibre broadband to 25 million homes and businesses by December 2026. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. That is just the battery backup unit which means that the internal re-chargeable batteries have gone flat. e. The only thing I can think of at this point is that either: a) The newer style Nokia ONT does not play ball with USG (unlikely) b) The Nokia ONT requests a blank PPPoE password (this is what is configured in the BT hardware. The issue predominantly, but not. on 25-05-2021 17h28. wrote: Absolutely, yes. As @licquorice says, you can't run the fibre yourself. Los light red on ONT fttp. To answer the question on rules: ridiculously strict. It provides 1 GE port and 1 POTS port. The Sky employee wasn't sure why and the flat I've bought is only 4 years old - Openreach's checker confirms it has full FTTP and speaking to the sellers I confirmed they had previously had a BT fibre package so it can definitely handle Sky's ultrafast+. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. The original pilot started on 1st December. What it means. Even if an engineer installed it for you, wires can become loose over time or get knocked out of place. Wait until light turns solid green. Sponsored Links. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. There is lots of "should" and "may" but limited hard information. Sometimes they'll need to create new hole. I have tried charging the batteries in a separate charger and even replacing them with a different set but no matter what the Fault light is always lit. Having had experience of numerous power cuts here lasting hours and in one case two weeks, this seemed woefully under-specified. openreach fault tracker. They sent me a third, still stuttery. Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. co. What is an ONT (Optical Network Terminal) - FTTP. 2Gbps and 1. The maximum potential charge for your appointment is £75 and it will show on your bill as Engineer charge. Here’s a handy guide to what the lights mean. Its lights should all glow a steady green. The Openreach ONT doesn't have a modem/router mode. New router deployed. Sky Broadband Loss of Service: FTTP Openreach ONT Showing Red Light Against LOS. Fantastically fast. Ask the BT Community. The lady at BT said all ONTs have 4 ports (although she subsquently looked at the picture above on a link I gave her and agreed that this one hasn't). Plug the other end in at the wall and switch on. They may have also used some special tools to bond or fit the fibre to the ONT. Registered: 20-04-2016. Openreach (and ISPs) should be able to track your connection from the serial number on the ONT. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. Make sure the power cable is connected to your Hub and the power socket. Its lights should all glow a steady green. Not Available. What to do. The VLAN thing is required for FTTC/VDSL if using your own router directly to the Openreach socket. The quickest way to get in contact is to use our virtual assistant. Following pressure from MPs and BT. 1 Rating. Now reconnect them. Popular FAQs. With FTTP, fibre-optic cables are used all the way. The picture below here demonstrates what an. So @ 230volts, that means around 0. fast broadband lines that they will “ soon ” be deploying functionality that allows providers who wish to purchase this to amend Dynamic Line Management (DLM) profiles on customer lines, which sounds as if it may be more flexible than prior approaches. Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. . The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Ultrafast Full Fibre broadband will service your needs for decades to come. Please be careful when cleaning around it and make sure everyone knows not to tamper with it. Summary: Fttp ONT showing red fault light. Re: Openreach supplied dodgy 100Mbps-limited Ethernet cableI've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem. Step 1: Check your Hub. Openreach has today officially announced the launch of their new pilot for UK broadband ISPs, which will test faster download speeds of 1. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. By then everyone in the UK will need to have moved to a Digital Phone Line. 4) Openreach say BT retail do not turn on Voice by default (unlike Sky) and hence BT Retail's broadband is more reliable. Replace the cover, sliding to the right to close. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Thats why it always makes me laugh when I see people buying ONT’s on places like eBay. This gives you control over when you install the optical network termination (ONT) and battery backup unit (BBU) equipment in the property, along with the other services at first and second fix. We’re the recognized leader in FTTH broadband technology and we have an extensive. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to. e. Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with. If there was a fault the original device would need to be put back into place as the first step in fault fixing. in FTTP-only areas). * * * * * * *. It sounds like a database / addressing issue. If its a 12 Volt power supply, you may be able to locate a suitable replacement. Fix broadband problems in my new home. Re: Openreach Huawei 4 port ONT model. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. Use the pictures below to work out which one you have, then follow the instructions. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. That's why our purpose is as simple as it is ambitious: we connect for good. Further more zen have recently stopped their g. This may be combined with the second appointment. Slide the battery back-up unit up and forward to release it from the wall. Fixes: 342. 36 Comments. Future-proof. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. 033 Amps. 1,333 Views. However if Openreach is unable to update the records or the template was not used then the appointment will go. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. When the Tel and Pon lights have stopped flashing and are. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. **There are lower fault rates and speeds do not deteriorate over distance, future proofing Northern Ireland. From £195. We’ll remotely activate a port on the ONT. If the problem can’t be fixed online you'll be able to arrange an engineer visit. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. Disconnecting the modem's power cable - wait a few minutes & then reconnect. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. Left the modem off overnight and restarted this morning. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. This is of the form of a name followed by @, a realm, a dot then a single digit number. Internet access has been down since 1500 this afternoon, with red light showing against LOS indicator on Openreach ONT Box. is it on Openreach’s side or not). Restarting your Business Hub: 1. BT customer service phone numbers (broadband, mobile or phone line) problems. The original pilot started on 1st December. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange and sends. Nevertheless, I bought an expensive replacement router, installed it. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Feb 6, 2023. Hey, so for the past year or so I've been running a mesh network of Deco M4s. 18 REPLIES 18. The connection for phone in ONT will no longer work when changed to DV so you will need to connect dect base station to the phone socket on back of SH2. A more complicated install may attract an extra cost, but that depends more on the external than internal work involved (i. Usually your engineer will use the hole from your existing phone line. But you will have heard of BT, BT Broadband. #3. Aspiring Contributor Mark as New;Hi. It is available to buy from £24. You can't get relocation kits from Openreach though - it's also not *that* expensive to pay them to come and move all the cabling for you if you want it. Re: Connecting Smart Hub to ONT. Find out what the lights on your Openreach modem and Hub mean, and factors that affect your speed. Your ONT is working, your hub is connected, and you’re online. More Information. 1 stage install – between 9 and 18 working days, depending on availability. She said she'd never seen an ONT like this only a different design. An engineer was booked for Monday morning. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. In the UK most UK wholesale providers appear to be providing a single service over an ONT with Router/Switch functionality provided by an ISP Provided Router. etc. If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property (usually. If you own the tree, and it damages the line, then you could be liable for the cost, and asked to remove any obstructions. Posts: 2 Registered: 27-02-2021 Fttp ONT showing red fault light 27-02-2021 10:07 AM I have fibre to the premises. Turn the unit over and slide the cover up and off. 36 Comments. Struggling to understand the necessity for a Customer Splice Point with the way Openreach seem to be conducting installations currently. After overheads, etc, you're closer to 2. If interested, please contact your local customer networkRe: Red Fault Light following Power Cut. Wait about 5 minutes for the ONT’s internal cache to clear. Message 3 of 17 0 Kudos Reply. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. The Openreach ONT is part of the service and as far as I am aware cannot be replaced with your own kit. the ONT will be positioned adjacent to the outside wall) to which the. Several times BT escalated complaints to Openreach, but this action seems to have had no effect after at least nine failures. Plug in a PC with ethernet port, directly into the ONT, with a CAT5 cable. The WAN1 port on the USG is solid green, with the LAN1 port flashing green. Make sure the power cable is connected to your Hub and the power socket. For the consumer market its unlikely most users. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. is it on Openreach ’s side or not). Take a look at our Fibre. To make sure you get the best out of your phone and broadband services in your new home watch our videos on getting the best from your router and dealing with any broadband issues. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Thanks: 20. g. It also currently has an ONT box already installed which is lit up green. Dec 14, 2017. If its still red after a couple of days, then you will need to replace the rechargeable batteries inside. Reply. 2 Ratings. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. At present, Openreach’s full fibre rollout. There can be a charge but Sky will explain that if it applies. Re: Digital voice and FTTP with Openreach ONT modem. . If interested, please contact your local customer networkThe test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. Re: FTTP Issue - 'you have told us your fault was fixed'. The ONT will remain the property of Openreach in both installation scenarios. @Outdoorsbloke. • Wavelength: used to transport the services delivered to the customer. Please also take a look at theYou can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Most of the ISPs that we spoke with said that, on the rare occasion where problems arise, it’s usually the Power Supply Unit (PSU – Power Adapter) for the ONT that fails, rather than the optical processor itself. It was only ever to provide a Power Back Up for the Fibre Voice Access Service in the event of a Power Cut. If interested, please contact your local customer network The test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. I recognised her description and it sounded like the. It replaces the traditional copper master socket. Although Nokia ONT’s should now work with any headend manufacturer ( it wasn’t always the case , originally the headend and customer end had to be the same vendor ) , if the headend is a Huawei , I would be asking for the ONT to be swapped out for one from the same vendor. In addition, the latest Openreach ONT variants no longer come with an integrated ATA. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. The ONT tends to be installed inside your home (wall. This page is about the FTTP termination device that Openreach install for FTTP customers. route overhead cable underground. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. Currently have Fibre to the Premises via Sky, no problems until today. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. CCTV Access. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. Openreach is deploying Adtran's SDX series optical line terminal (OLT) posts and its Mosaic Cloud platform to support its GPON and XGS-PON network. The FTTP installers never mentioned what to do should an issue arise. 5. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. The ONT will need a standard plug socket. The high-performance forwarding capability ensures the service experience of voice, data and HD video services, and. They replaced my FTTC copper wire overhead cable from house to telegraph pole. EchoLife HG8110H. Posted by a Superuser, not a Sky employee. If someone answers your question correctly please let other. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. I pushed Sky to contact. This is standard for all wholesale FTTP on the Openreach network no matter who the ISP is. View all contacts. Openreach out again – no fault found – new NTE5C + Mk4. We’ll remotely activate a port on the ONT. Please help. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. • Openreach Access Products: these provide connectivity from the Ciena 6500 opticalI’ve an Openreach FTTP connection in rural Co. 5 Gbps services over the fiber network. The Physical Infrastructure Access provides service providers with the opportunity of fibre installation in the access network via the incumbent operator’s ducts and poles. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. markt99. 31-03-2018 4:12 PM - edited 31-03-2018 4:14 PM. Check status. Editor-in-Chief - ISPreview. Off: the device is not plugged in, or ONU is bad. 5) Openreach say that I'm connected to an Adtran headend at the exchange and the. My FTTP has been down for 8 days, red LOS light on the ONT. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Message 5 of 18. Broadband - indicates the ONT has a connection to the CityFibre equipment. If any light is flashing or switched off, select the option which describes its status: Power light is off (this is the right-hand status light) PON and LOS lights both flashing Openreach modem (ONT) explained: Ports and models available. Having problems connecting? Disconnect the power cables to both your ONT and hub/router for two minutes. However if Openreach is unable to update the records or the template was not used then the appointment will go. Not sure on responsibility for replacing as openreach no longer supply the ont with aHello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. This is a GPON device, and can support speeds up to 1Gb/s. Nokia G-010G-Q ONT Template. Completed - The activity is complete. Make sure you give it enough time to power up before you try to connect to it again. Check that the other end of the broadband cable is correctly inserted into one of the ports on the Optical Network Terminator (ONT). Were on a 35mbps line. They have all your details and will work. Broadband - indicates the ONT has a connection to the CityFibre equipment. Openreach is contracted by ISPs/telcos, and are only permitted very limited contact with the public (basically to receive reports r. Living in a rural area, not having a reliable internet connection made settling into a new home and accessing essential services tricky. So it had better be good. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. The crooks claim they can upgrade or test the recipient’s Internet speed, or that the recipient’s Internet will be disconnected due to “illegal activity”. Email: [email protected]. 06-02-2021 6:01 PM. An engineer will install an ONT at your premises to connect to the nearby fibre cable. If they do charge, they should tell you when you might be expected to pay and how much (for example if the fault is found to be with your equipment). Dimensions (H x W x D) (mm) 254 x 215 x 45 (Casing) – 89 x 82 x 25 (Nokia) – 90 x 82 x 25 (Huawei). damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. 27-02-2021 10:07 AM. main deco plugged directly into the lan port of the ONT.